Terms and Conditions

Last Updated: June 1, 2026

Welcome to Vouch Pay (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services operated through our platform (“Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. General Information

Vouch Pay is a UK-based digital platform providing gift vouchers, digital credits, and related payment solutions.

Our registered office is located in the United Kingdom.

All services, transactions, and disputes are subject to applicable laws and regulations of the United Kingdom unless otherwise stated.

2. Eligibility

To use our services, you must:

• Be at least 18 years old, or have consent from a parent or legal guardian
• Provide accurate, current, and complete personal and payment information
• Comply with all applicable local and international laws

3. Services and Availability

We strive to ensure all voucher details, pricing, and descriptions are accurate. However, errors may occur.

• Voucher availability may change without notice
• We reserve the right to modify, suspend, or discontinue any service at any time
• Digital voucher delivery may depend on system availability and third-party services

4. Pricing and Payment

• All prices are displayed in the currency shown at checkout
• Prices may include applicable taxes where required by law
• We accept major debit/credit cards and supported online payment gateways
• Full payment must be received before voucher issuance or activation

In case of pricing or system errors, Vouch Pay reserves the right to cancel or adjust orders after notifying the customer.

5. Order Confirmation

After placing an order, you will receive a confirmation email acknowledging receipt.

This does not constitute acceptance. We reserve the right to cancel or refuse any order if:

• The voucher is unavailable
• A pricing or system error has occurred
• Fraudulent, suspicious, or unauthorized activity is detected

6. Delivery of Vouchers

• Vouchers are delivered digitally via email or user dashboard
• Delivery times are usually instant but may be delayed due to system or third-party processing
• We are not responsible for delays caused by external service providers or network issues

7. Refunds and Cancellations

We aim to provide a smooth user experience; however:

• Digital vouchers are generally non-refundable once issued or delivered
• Refunds may be considered only in cases of technical error, duplicate payment, or invalid voucher issuance
• Approved refunds will be processed within 7–14 business days to the original payment method

Important notes:

• Used or partially redeemed vouchers cannot be refunded
• Fraudulent or abusive activity may result in cancellation without refund

8. Warranty and Usage

Vouchers are issued as digital value instruments and are subject to the terms of the respective merchant or service provider.

Vouch Pay does not guarantee merchant availability, acceptance, or external service quality beyond the voucher itself.

9. Intellectual Property

All content on the Website, including logos, text, graphics, software, and design elements, is the property of Vouch Pay or its licensors.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality of login credentials
• You must notify us immediately of any unauthorized access
• We reserve the right to suspend or terminate accounts for misuse or violation of these Terms

11. Limitation of Liability

Vouch Pay shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Issues arising from third-party payment processors, email providers, or merchants

Our total liability shall not exceed the total amount paid by you for the affected voucher or service.

12. Third-Party Services

Our platform may integrate or link to third-party services or merchants.

We are not responsible for:

• Their content
• Their policies
• Their service availability or performance

Use of third-party services is at your own risk.

13. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Kingdom.

Any disputes arising from or related to these Terms shall fall under the exclusive jurisdiction of the courts of the United Kingdom.

15. Changes to These Terms

We may update these Terms at any time.

Changes will take effect immediately upon posting on the Website. Continued use of the platform constitutes acceptance of the revised Terms.

16. Contact Information

For questions or support:

📧 Email: info@vouchpay.co.uk
🌐 Website: www.vouchpay.co.uk
📍 Address: United Kingdom