Last updated: 01-06-2026
1. Who We Are
Vouch Pay (“we”, “our”, “us”) operates the website and digital voucher/payment services platform available through our official website.
We are a UK-based digital voucher and payment services provider.
Contact Information:
📧 Email: info@vouchpay.co.uk
🌐 Website: https://www.vouchpay.co.uk
We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect personal data when you:
- Create an account or place an order
- Contact us via email, forms, or support channels
- Subscribe to newsletters or promotional updates
- Use or redeem vouchers through our platform
- Browse our website (cookies and analytics technologies)
The information we may collect includes:
- Name, email address, billing and/or delivery information
- Phone number (if provided)
- Payment-related information (processed securely via third-party payment providers; we do not store full card details)
- Device information, IP address, browser type, and usage data
3. How We Use Your Data
We use your personal data to:
- Provide and deliver our voucher and payment services
- Process transactions and issue digital vouchers
- Provide customer support
- Improve website performance and user experience
- Send service notifications and promotional communications (only where consent is given)
- Detect, prevent, and investigate fraud or misuse
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyse website traffic and user behaviour
- Improve performance and user experience
- Support marketing and advertising campaigns
This may include third-party tools such as analytics and advertising platforms.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third-party service providers where necessary, including:
- Payment processors (e.g., Stripe, PayPal, or similar providers)
- Email and communication providers
- Hosting and cloud infrastructure providers
- Analytics and marketing platforms
- Fraud prevention and security services
All third parties are required to process your data in compliance with applicable data protection laws.
6. Data Retention
We retain personal data only for as long as necessary:
- Transaction and order data: up to 6 years (legal and tax requirements)
- Account data: until deletion is requested
- Marketing data: until you unsubscribe or withdraw consent
- Support communications: as long as required for service purposes
7. Your Rights
Under UK GDPR, you have the following rights:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
To exercise any of these rights, contact us at:
📧 info@vouchpay.co.uk
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption
- Secure server infrastructure
- Restricted access to authorized personnel only
- Regular monitoring and security updates
While we take all reasonable precautions, no system is completely secure.
9. International Data Transfers
Some of our service providers may process or store data outside the UK or EEA (including the United States).
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us: