Return and Refund Policy

Last updated: 01-06-2026

Thank you for using Vouch Pay. We are committed to providing a secure and seamless digital voucher payment experience. This Return and Refund Policy applies to all voucher purchases and digital services made through our platform.

1. Digital Product Nature

All products sold by Vouch Pay are digital vouchers, credits, or payment codes.

Because these are delivered electronically and can be instantly redeemed, they are treated as non-tangible, non-returnable digital goods.

2. Refund Eligibility

Refunds may only be considered under the following conditions:

• A voucher was not delivered due to a verified technical error
• The voucher code issued is invalid or non-functional at the time of delivery
• A duplicate payment or duplicate order was successfully confirmed
• The transaction was processed fraudulently without authorization

All refund requests are subject to verification and approval by our support team.

3. Non-Refundable Items

The following are strictly non-refundable:

• Successfully delivered and unredeemed vouchers
• Partially or fully redeemed vouchers
• Vouchers purchased in error by the customer
• Promotional, discounted, or bonus vouchers (unless faulty)
• Any voucher where proof of successful delivery exists

Once a voucher is delivered and accessible, it is considered final and issued.

4. Refund Request Process

To request a refund:

• Contact our support team at 📧 info@vouchpay.co.uk
• Provide your order ID, payment details, and issue description
• Include any relevant screenshots or error evidence (if applicable)

Our team will review your request and respond with a resolution or request for additional information.

5. Review and Approval

After review:

• Approved refunds will be processed within 7–14 business days
• Refunds will be issued to the original payment method only
• If a refund is not approved, we will provide a clear reason for rejection

6. Cancellations

• Orders for digital vouchers are processed immediately or within a very short time frame
• Once a voucher has been issued or delivered, it cannot be cancelled
• Cancellation requests are only considered if the order has not yet been processed

7. Fraud and Abuse Protection

We reserve the right to:

• Reject refund requests suspected of fraud or abuse
• Suspend accounts involved in suspicious activity
• Block or invalidate vouchers issued through unauthorized transactions

8. Chargebacks

If a chargeback is filed without contacting us first, we reserve the right to:

• Suspend related accounts
• Void associated vouchers
• Provide transaction evidence to payment processors

We encourage customers to contact support before initiating any dispute.

9. Contact Us

If you have any questions regarding this policy, please contact us:

📧 info@vouchpay.co.uk
🌐 www.vouchpay.co.uk
📍 United Kingdom